Pre-Sales
21 articles
How do I add funds to my USD wallet?
Your USD wallet can be used for eligible eSIM, international airtime, and gift purchases. Available funding methods, limits, and fees are shown in the app before you confirm a depo...
What payment methods do you accept?
MobileTopup accepts the following payment methods, subject to availability at checkout: Credit and debit cards, including Visa, Mastercard, and JCB Alipay USDC Thai bank and THB wa...
Can I use a Thai bank debit card?
Some Thai Bank debit cards with the Visa or Mastercard logo can be used for online transactions with our service. Here is a list of cards we are aware of and if they work or not. B...
Are there any fees when using my Visa outside my home country?
Contact your Visa or Mastercard card issuer to find out, as Visa does not assess any fees to cardholders or merchants . If issuers or merchants decide to assess a foreign transacti...
Are There Any Purchasing Limits?
When you open a new account there are some daily, weekly and monthly limits in accordance with normal personal expected use. Limits are in place on how many purchase attempts can b...
3DS? What is It and Why Do I Need It?
3D-Secure is the secure protocol designed to ensure enhanced security and strong authentication for you when you use your debit or credit cards for online purchases. It is called, ...
How Can I Pay with PromptPay?
Thai payment options Thai bank and THB wallet payment options are available when shown at checkout. Select the Thai Wallets option to view the available payment methods for your or...
Do you support Bitcoin, Ethereum, and other Crypto Currency?
Pay with USDC through Stripe MobileTopup accepts USDC through Stripe Checkout for eligible orders. Choose the USDC payment option at checkout, then connect your wallet and complete...
How Can I Load my SIM2Fly SIM Using Philippine Pesos?
Philippine Peso (PHP) payments PHP payment options are available at checkout where supported. Choose the Philippine Peso payment option to see the available methods for your order....
How to buy an eSIM on MobileTopup.com
MobileTopup offers prepaid eSIM data plans for destinations worldwide. Follow these steps to find and buy the right plan for your trip. Step 1: Choose your destination Go to the eS...
I was Charged for a Purchase but the Credit Failed to Send
My balance has been deducted, but I have not gotten my credit This article covers 4 cases where you might be charged, and not get your credit. Debit card payment issues eWallet (Xe...
How to load AIS SIM2FLY through UB, RCBC, BPI, Maya, Grabpay and ShopeePay?
You can now reload any prepaid AIS SIM2Fly , Claro Peru , 3 United Kingdom and many more with Philippine Pesos ( ₱) using BPI, Union Bank (UB), Paymaya, GrabPay, ShopeePay and more...
What Thai Mobile Network Operators are supported on Mobiletopup.com?
Thailand Carrier Support We support the following mobile networks in Thailand: Happy DTAC prepaid AIS 12Call and SIM2Fly prepaid True Move prepaid International Carrier Support We ...
How Do I Request a Top Up from Friends or Family?
If you don't have one of our payment methods listed, an easy way to get a top up is share your number and carrier with a simple link. Then a friend or family member can create an a...
How to Make Payments with a Thai Bank
Thai Online Banking Payments We have added support for the following online banking accounts: Bangkok Bank (BBL) Krung Thai Bank (KTB) Siam Comercial Bank (SCB) Krungsri Bank (BAY)...
How fast is it to get my credit?
Top up credit sending is a 2 part process Part 1 - Confirming receipt your payment . Once the payment process is fully complete, your order is then sent to the top up function of t...
What information do you get from Facebook?
You are making a financial transaction involving instant delivery, and so we require authentic identities that give us confidence we are engaging in a legitimate transaction. By us...
Can I send top up to a post paid user?
No, you can not use MobileTopup.com to send credit to a postpaid user. Additionally Prepaid credit can not be sent to post paid users. We can however pay the bill of an AIS post-pa...
If the SIM is roaming or I am outside Thailand, can I still top up?
Answer : Yes, of course . As long as the prepaid number is active and valid, you can top it up. You may not, however, get an SMS alert. Topup credit is not related to the SIM conne...
What is your fee and how much credit will I get?
Credit Card For Credit Card and Alipay charges there is a 5% processing fee . For example: If you select 100 Baht , you will be charged 105 Baht , and receive 100 Baht on to the mo...
Is there an expiry date on credit sent?
Run USSD *121# on AIS to show your SIM card validity date. Thai SIM card credit does not expire , as long as you keep your SIM card active. To keep your SIM active you must make on...