What if my payment has failed?

Our Credit Card payment processor is Omise, a Thailand based PCI compliment payment gateway.  Omise routes payments thru a Thailand bank for processing.  All our payments require 3D Secure, you may need to enroll.

Known problems with Credit and Debit Card processing

If your payment has failed, here are the know problems we have seen:

  • Card may accept a payment after the 4th or 5th try.
  • 3DS is set to “fail” by the cards issuing bank.  This means the bank has chosen not to support 3D Secure for your card.
  • The owners card is not set up for online usage. You may have to manually enable. Can you use your Thai bank card?
  • The card is required to use 3DS, but not yet enrolled.


Error Type: failed fraud check

Omise uses advanced fraud detection systems to determine if payments are legitimate or not.  If you receive this “failed_fraud_check” error Omise has flagged your order as risky, and will not process it.   These factors could include known fraud on your network or IP range or being in a high risk location.

If you are a legitimate user facing this error message, you may want to try a new computer, network, Credit or Debit card.

If the card method is not working, we recommend using a crypto currency payment method instead.  We accept Bitcoin, Ethereum and other major coins.   Check in your jurisdiction for a local Crypto Currency exchange.  Crypto payments have lower fees, more reliable success rates, and work worldwide.

If you’ve been charged but the top up has failed.

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