Sales Support
9 articles
What Do I Do If my Payment Fails?
Omise , a Thailand-based PCI compliment payment gateway, processes all of our credit card payments. Omise routes payments through a Thailand bank for processing. All our payments r...
How do I request a refund for a failed Xendit top up?
Refunds from Xendit, THB Bank transfers, and Crypto payments will now be refunded as a credit in the Mobile Topup App Account balance shown in THB Xendit , Bank Transfers, Paypal, ...
How can I add credit to my Mobile Topup App?
How can I add credit to my Mobile Topup app? With the launch of the MobileTopup Android App and iOS App , we now have a credit balance for users in the app. Credit balance can be u...
What if I do not get my topup credit after I've paid?
What if payment is successful, and you have not gotten your credit? Generally, we make a manual attempt to retry your credit or process refunds for failed or pending orders. This i...
Why am I being charged when my payment failed?
Sometimes you will see a charge notification, even though a payment has failed with the payment processor. This is usually an issue where the card issuer does not differentiate bet...
How Do I Get my Account Approved for Paypal?
Due to Paypal consistently being used by fraudsters, PayPal's complete lack of support for digital products, high fees and huge chargeback penalties, we have disabled Paypal suppor...
Why is my order PENDING?
After your payment is successful, you may sometimes see your credit has not yet been sent and is Pending . Possible reasons: International top up - We hold and manually review many...
How do I know if the credit has been sent?
Confirming the credit you paid for was sent to the number requested can be done in a few ways. First check that our order shows a SUCCESS status. If it does, here are the ways you ...
What if I sent credit to the wrong number?
On behalf of the recipient of the credit you sent, we thank you for your magnanimous deed. You have surely helped and surprised a person in need, and we suggest you message or call...