Sales Support
10 articles
What Do I Do If my Payment Fails?
MobileTopup supports credit and debit cards, Alipay, USDC, Thai bank and THB wallet options, Philippine Peso (PHP) payments, and USD or THB account balances. The methods available ...
How do I request a refund for a failed Xendit top up?
Refunds for failed top-ups For an eligible failed top-up, a refund may be returned to your MobileTopup account balance in USD or THB. You can use that balance for a future eligible...
I See a Charge from omise*mobiletopup.com That I Did Not Make
If you see a charge from omise*mobiletopup.com on your card statement that you did not make, here is what to do: contact your bank, file a police report, and email us the charge d...
How can I add credit to my Mobile Topup App?
Add funds to your MobileTopup balance MobileTopup balances are available in USD and THB and can be used for eligible recharge purchases. Available funding methods can include credi...
How can I use the MobileTopup AI agent on WhatsApp or Telegram?
MobileTopup's AI agent is available on WhatsApp and Telegram. Use either channel to connect your MobileTopup account, make eligible purchases, or ask for help with a top-up, eSIM, ...
What if I do not get my topup credit after I've paid?
What if payment is successful, and you have not gotten your credit? Generally, we make a manual attempt to retry your credit or process refunds for failed or pending orders. This i...
Why am I being charged when my payment failed?
Sometimes you will see a charge notification, even though a payment has failed with the payment processor. This is usually an issue where the card issuer does not differentiate bet...
How Do I Get my Account Approved for Paypal?
Due to Paypal consistently being used by fraudsters, PayPal's complete lack of support for digital products, high fees and huge chargeback penalties, we have disabled Paypal suppor...
Why is my order PENDING?
After your payment is successful, you may sometimes see your credit has not yet been sent and is Pending . Possible reasons: International top up - We hold and manually review many...
How do I know if the credit has been sent?
Confirming the credit you paid for was sent to the number requested can be done in a few ways. First check that our order shows a SUCCESS status. If it does, here are the ways you ...
What if I sent credit to the wrong number?
On behalf of the recipient of the credit you sent, we thank you for your magnanimous deed. You have surely helped and surprised a person in need, and we suggest you message or call...