Open Orders in the MobileTopup app to review an order and its current status.

• Awaiting payment: payment has not been confirmed yet.
• Pending or Processing: payment was received and the order is still being prepared or sent.
• Paid or Success: payment is complete and the order was delivered or is ready to use.
• Active: an eSIM is available for use.
• Failed or Topup failed: delivery did not complete. Review the order for the refund or next-step message.
• Refunding: a refund is being processed for that order.
• Refunded: the refund has completed.
• Cancelled: the order was cancelled before it could be completed.

For an eSIM that is still processing, installation details are not ready yet. When it is ready, the order includes the installation link and an option to install the eSIM.