How do I request a refund for a failed Coins.ph top up?

Update: Refunds from Coins.ph, THB Bank transfers, and Crypto payments will now be refunded as a credit in the Android App

account balance
Account balance in THB

As Coins, Bank Transfers and Crypto payments do not provide automated refund solutions, we will now issue any refunds due to a failed top-up directly inside our MobileTopup Android App.    Simply go into your Pending orders inside the app, and click on Options -> Request Refund.  Refunds are approved manually during working hours.

Refunds will be returned to you as a THB balance, which you can then use for future reload purchases.  Just pay from your available balance at the time of checkout.

In the case of no App access

In rare cases we would help with a credit refund if the App is not accessible to you and the amount is over 1000 Baht.   For Coins, Crypto, PromptPay and THB Bank transfers, please contact us via our Facebook help chat.

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