Update: Refunds from Coins.ph, THB Bank transfers, and Crypto payments will now be refunded as a credit in the Android App
As Coins, Bank Transfers and Crypto payments do not provide automated refund solutions, we will now issue any refunds due to a failed top-up directly inside our MobileTopup Android App. Simply go into your Pending orders inside the app, and click on Options -> Request Refund. Refunds are approved manually during working hours.
Refunds will be returned to you as a THB balance, which you can then use for future reload purchases.
In the case of no App access
In rare special cases we would help with a credit refund if the App is not accessible to you. For Crypto, PromptPay and THB Bank transfers, please contact us via chat.
To request a refund from a Coins.ph transaction please contact us with this form and include:
- your Coins.ph account email or phone number
- the phone number of the failed credit recharge request
- the PHP (Peso) amount of the order
Refunds would be processed manually during business hours. The 2% fee charged by coins.ph will not be refunded.
Additionally, you can provide this information in our Facebook help chat.