How do I request a refund for a failed top up?

How to Request a Refund

To request a refund from a transaction please contact us with this form and include:

  1. your account email or phone number  
  2. the phone number of the failed credit recharge request
  3. the PHP (Peso) amount of the order

Refunds would be processed manually during business hours.  The 2% fee charged by will not be refunded.    You also have the option to request credit sent to a different Thai number, which you can provide in place of your Coins account ID.

Additionally, you can provide this information in our Facebook help chat.

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