How do I request a refund for a failed GCash or Coins top up?

Refunds from GCash,, THB Bank transfers, and Crypto payments will now be refunded as a credit in the Android App

account balance
Account balance shown in THB

GCash, Coins, Bank Transfers, Paypal and Crypto credit refunds will now be issued directly inside our MobileTopup Android App.

In most cases, refunds will be automatically returned to you as a THB balance, which you can then use for future reload purchases.  Just pay from your available balance at the time of checkout.

In case a refund is not automatic,  go into your Pending orders inside the app, and click on Options -> Request Refund.  Refunds are approved manually during working hours. Contact us if a refund is over 24 hours.

In the case of no app access

If you don’t have Android app access you have 2 options.

  1. Support can help retry your order.  Contact support and say, “Can you retry my failed order to phone number xxxxx-xxxxxx”
  2. Request to return credit back to your account.  Keep in mind there will be a minimum 5% processing fee with this request as it a manual process.

For fastest service contact us via our Facebook help chat.

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