How do I request a refund for a failed top up?

Update: Refunds from will now be refunded as a credit in the Android App

As Coins does not provide an automated refund solution, we will now issue any refunds due to a failed top-up directly inside our MobileTopup Android App.    Simply go into your Pending orders inside the app, and click on Options -> Request Refund.  Refunds are approved manually during working hours.

Refunds will be returned to you as a THB balance, which you can then use for future reload purchases.

In the case of a Peso Refund

In special cases we would help with a PHP Coins refund if the App is not accessible to you. To request a refund from a transaction please contact us with this form and include:

  1. your account email or phone number  
  2. the phone number of the failed credit recharge request
  3. the PHP (Peso) amount of the order

Refunds would be processed manually during business hours.  The 2% fee charged by will not be refunded.

Additionally, you can provide this information in our Facebook help chat.

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