How to Request a Refund
To request a refund from a Coins.ph transaction please contact us with this form and include:
- your Coins.ph account email or phone number
- the phone number of the failed credit recharge request
- the PHP (Peso) amount of the order
Refunds would be processed manually during business hours. The 2% fee charged by coins.ph will not be refunded. You also have the option to request credit sent to a different Thai number, which you can provide in place of your Coins account ID.
Additionally, you can provide this information in our Facebook help chat.