How do I request a refund for a failed Xendit top up?

Refunds from Xendit, THB Bank transfers, and Crypto payments will now be refunded as a credit in the Mobile Topup App

account balance
Account balance shown in THB

Xendit, Bank Transfers, Paypal, and Crypto credit refunds will now be issued directly inside our MobileTopup App for Android or iOS

In most cases, refunds will be automatically returned to you as a THB balance, which you can then use for future reload purchases.  Just pay from your available balance at the time of checkout.

In case a refund is not automatic and it has been more than 24 hours please contact us.

In the case of no app access

If you don’t have Android or iOS app access you have 2 options.

  1. Support can help retry your order.  Contact support and say, “Can you retry my failed order to phone number xxxxx-xxxxxx”
  2. Request to return credit back to your account.  Keep in mind there will be a minimum 5% processing fee with this request as it is a manual process.

For fastest service contact us via our Facebook help chat.

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