After requesting a password reset, allow a few minutes for the email to arrive.

Check these first

• Check Spam, Junk, Promotions, and other filtered folders.
• Confirm that you entered the email address used for your MobileTopup account.
• Request a new reset email and use the most recent message if more than one arrives.
• If you use Google, Apple, or Facebook sign-in, return to the app and use that provider instead.

If the email still does not arrive, contact support with your account email address. Never share a reset link, verification code, or password with another person.