If you cannot sign in to your MobileTopup account, first check that you are using the email address you registered with.

Reset your password

1. Open the MobileTopup app and select Forgot password? or Reset password.
2. Enter your account email address.
3. Open the password-reset email and follow the link to choose a new password.
4. Return to the app and sign in with the new password.

If you normally sign in with Google, Apple, or Facebook, use the same sign-in option instead of resetting a password.

Still unable to sign in? Contact support with the account email address and a description of the error. Do not send your password.