What if my payment has failed?

Our Credit Card payment processor Thailand based, PCI compliment gateway called Omise.  Omise routes payments thru Thailand’s largest bank – Bangkok Bank.

We are aware that Bangkok Bank routinely fails payments that should succeed

If your payment has failed, here are the know problems we have seen:

  • Bangkok Bank may accept a payment after the 5th or 6th try.
  • 3DS is set to “fail” by the owners issuing bank.  This means the bank has chosen not to support 3DS.
  • The owners card is not set up for online usage.  Can you use your Thai bank card?
  • The card is required to use 3DS, but not yet enrolled.

Unfortunately if your card does not work, we have no recourse except to suggest using Paypal.




Was this article helpful?

Related Articles