Top up credit sending is a 2 part process
Part 1 – Confirming receipt your payment. Once the payment process is fully complete, your order is then sent to the top up function of the application.
Part 2 – Network request for top up processing. This is nearly instant, but then the request can go into a que to be processed. The average top up time from our server making the request to receipt of your confirmation SMS is 25 seconds.
Our average top up times after we have confirmed payment are:
- AIS – 35 Seconds
- DTAC – 35 Seconds
- True Move – 35 Seconds
- International – 35 Seconds
If top up is not received after a normal period, we wait up to 10 minutes to keep trying. After 10 minutes no more attempts will be made and the order should have a status of “Failed”.
For orders with Successful payment, and Failed top up.